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| Call Center Services |
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| Call Center outsourcing is proving to be the most successful ways to increase cost
effectiveness. Companies like GE, American Express, Sprint, Dell, AOL, and Amazon
illustrate this pattern. After trying call Center outsourcing to lower cost
locations like Sri Lanka, these companies and many other Fortune 500 companies have
improved cost effectiveness by up to 50 percent ! Moreover, they have also improved the
quality of their customer support and satisfaction. |
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| Many companies after observing the success of these businesses have been encouraged to
follow. Global multi nationals are increasingly transferring parts of their business
systems to offshore locations since costs are lower. Dramatic results have been
observed especially in IT outsourcing where a cost reduction of 50-60 percent has been
achieved. Lower labor costs, a plentiful and highly skilled work force, and
increasing offshore capabilities by service providers in countries like India are the
reasons behind this success. |
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| Accounting Alliances provides following call Center
outsourcing services; |
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| Inbound Tele-services: |
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| Our call-handling and inbound telemarketing services for business-to-business (B2B)
and business-to-consumer campaigns (B2C) will help drive customer acquisition, increase
customer retention, improve sales and rapidly expand your markets. These services
includes followings |
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- Help Desk (Customer Support)
- Technical Support
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| Outbound Tele-services: |
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| Our Tele-calling professionals help you to turn your prospects into customers, and
then your customers into advocates for your services. We focus on building a
relationship that lasts by using a personalized approach that provides the value addition
necessary to maintain and grow your client base. Our outbound capabilities include: |
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- Telemarketing and Sales
- web Sales and Marketing
- E-Mailing Customers
- Follow up services
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| Disaster Recovery |
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| Outsourcing customer support is a popular management practice today and the call
Center industry is booming. However, what would happen if you were unable to reach
your customers? what if your contact Center was inaccessible for a certain period of time
due to unavoidable circumstances? Call Center disaster recovery is indispensable if one
wants to keep connected to customers at all times. |
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| Call Center disaster recovery plans can be based either on geography or
operations. Geographical plans are location based and can be at the site, state or
country level. |
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| Accounting Alliances has established business continuity
sites in Sri Lanka and overseas through strategic tie-ups with other centers to provide
disaster recovery services. They will ensure backups in their entire technological
infrastructure, from servers, processors, leased lines, and storage systems to fully
backed up UPS and generator systems. |
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| These disaster recovery Centers work just like an actual functioning call
Center. Customers will not be able to tell the difference. |
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| Facilities include: |
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- Computer systems
- Peripherals
- Network connectivity
- Communications equipment
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| These facilities along with the expertise of the call center agents ensures that your
business recovers as quickly and efficiently as possible. |
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